Help articles

We write help articles so users can find the answers they need to solve their own problems quickly and easily. Help articles are a good idea for:

  • New feature launches
  • Integrations
  • Top contact reasons
  • Popular google searches
A help article titled, "How do I send money with Wise?"
Structure and content


  • Use sentence case and first person

  • Try to keep them to under 6 words

  • Use statements for overarching themes and questions to specific use cases

  • Front load your titles with keywords, so that customers can easily scan what’s important

Tips for getting started with Wise.

How can I use Wise?

How do I upload my batch payments file?

How to upload a batch payments file.


Separate your article into sections. It helps the user scan quickly to find the information they need.

  • Can be in first or third person

  • Try to use less than 6 words

  • Try to mimic the same structure in each heading

  • Format them as 'Header 3'

  • Only use numbers if your headings are hierarchical or ordered

  • If you have 3 or more headings, create an index with anchor links

  • Avoid using more than 6 headings

  • Fees for sending money
  • Fees for the multi-currency account
  • Fees for the Wise card
  • How do I send money?
  • Ways to pay for your transfer
  • How do I send money to an email address?
  • How do I get verified?
  • How do I change my address?
  • Can I edit my details?


An introductory sentence helps orient the user, and add structure to the page.

  • Use third person

  • Keep it to 3 sentences max

  •  If your article has 3 or more headers, add an index after the intro sentence

  • Link to relevant articles if necessary


This is the meat of the article. Keep the body simple, straightforward, and short. The user has limited time, and they don’t know the subject as well as you do.

  • Use third person

  • Keep paragraphs and sentences short

  • Only include images if they're absolutely essential

  • Include hyperlinks to other articles

  • Use bullet points and ordered lists to break up chunks of content

Call to action (CTA)

If your article has a clear action, include a CTA button. This helps the user complete the task on their own. For example, an article that explains getting verified should include an ‘Upload documents’ CTA.